Refund policy
A. Right of Withdrawal
Introduction
Consumers are entitled to a right of withdrawal under the following terms, where a consumer is any natural person who enters into a legal transaction for purposes that are predominantly not related to their commercial or independent professional activity.
Right of Withdrawal
You have the right to withdraw from this contract within 15 days without providing any reason.
The withdrawal period is 15 days from the day you or a third party nominated by you, who is not the carrier, takes possession of the last good.
To exercise your right of withdrawal, you must inform us (Riedel, Getiren, Riedel GbR, Obere Viehtrift 2, 08344 Grünhain-Beierfeld, Germany, Tel: 017641567624, Email: account@carvechain.com) of your decision to withdraw from the contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the notification of your decision to withdraw before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including the delivery costs (except for the additional costs resulting from you choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day we receive your notification of withdrawal from this contract. For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods to us without delay and in any case no later than fourteen days from the day you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the end of the fourteen-day period.
You will bear the direct costs of returning the goods.
You only need to pay for any loss in value of the goods if this loss in value is due to handling the goods in a way that was not necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion or Expiration of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not pre-manufactured and for which the consumer’s individual selection or specification is essential for their creation or which are clearly tailored to the personal needs of the consumer.
General Notes
- Please avoid damage to and contamination of the goods. Please return the goods in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure sufficient protection against transport damage with appropriate packaging.
- Do not return the goods to us postage-due.
- Please note that the above points 1-2 are not conditions for effectively exercising the right of withdrawal.
B. Withdrawal Form
If you wish to withdraw from the contract, please fill out this form and send it back.
To:
Riedel, Getiren, Riedel GbR
Obere Viehtrift 2
08344 Grünhain-Beierfeld
Germany
Email: info@carvechain.com
I/We hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service (*)
Ordered on () ____________ / received on () __________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if notification is made on paper)
Date
(*) Delete as applicable